Privacy Policy
A clear record of how we handle data.
This policy describes CWS procedures for collecting, using, disclosing, retaining, and protecting information when you use the Service. It also explains your privacy choices and how the law may protect you. By using the Service and submitting information, you acknowledge the practices described here.
Who we are and the scope of this policy
Creation Welfare Society (CWS) is a non-profit organisation in India. Our Website address is creationws.org. This policy applies to information handled through the Website, including information you submit through its contact and enquiry features.
CWS uses Personal Data to provide and improve the Service. This policy does not replace a more specific notice that may be given for a programme, employment process, partnership, donation, or offline activity. Where a specific notice applies, read it with this policy.
Headings and summaries make this policy easier to navigate. The complete wording in each section explains the practice.
Interpretation and definitions
Capitalised terms have the meanings below. The meanings are the same whether a term appears in the singular or plural.
- Account
- A unique account created for you to access the Service or parts of it, if account features are offered.
- Affiliate
- An entity that controls, is controlled by, or is under common control with a party. Control means ownership of 50% or more of voting shares, equity interests, or similar authority.
- CWS, we, us, or our
- Creation Welfare Society, a non-profit organisation with an administrative office in New Delhi 110018, India.
- Cookies
- Small files placed on a computer, mobile device, or other device that can store browsing or preference information.
- Country
- India. The previous policy referred to Delhi, India. CWS has offices in Delhi and Bihar.
- Device
- Any device that can access the Service, including a computer, mobile phone, or digital tablet.
- Personal Data
- Information that relates to an identified or identifiable individual.
- Service
- The Website and its features.
- Service Provider
- A person or organisation that processes data for CWS or helps us host, operate, analyse, secure, or communicate through the Service.
- Usage Data
- Data collected automatically from use of the Service or its infrastructure, such as the duration of a page visit.
- Website
- Creation Welfare Society's website at creationws.org.
- You
- The individual using the Service, or the organisation or other legal entity on whose behalf that individual acts.
Information we collect
Personal Data you provide
When you use the Service, we may ask for information that can contact or identify you. This may include, but is not limited to:
- Email address
- First name and last name
- Address, state, province, postal code, and city
- Usage Data
Contact forms currently ask for a name, email address, and message. You may choose to include programme, location, or organisation details in the message. Please do not send sensitive information unless it is necessary for your request.
Usage Data collected automatically
Usage Data may include your Device's IP address, browser type and version, the pages you visit, visit date and time, time spent on pages, unique device identifiers, and diagnostic information. Your browser may send this information whenever you visit the Service.
If you access the Service on a mobile device, the information may also include the device type, mobile device ID, mobile IP address, operating system, mobile browser type, unique identifiers, and other diagnostic data.
How we use Personal Data
CWS may use Personal Data for the following purposes:
Provide and maintain the Service
Operate the Website, keep it secure, and monitor how it is used.
Manage an Account
Manage registration and access to account-only functionality if CWS offers account features.
Perform a contract
Develop, comply with, and carry out a contract for products, items, or services requested through the Service, where applicable.
Contact you
Respond by email, telephone, SMS, push notification, or another suitable channel about enquiries, service updates, or security notices.
Share relevant news
Send information about similar programmes, services, opportunities, or events unless you opt out.
Manage requests
Receive, route, respond to, and keep an appropriate record of your request.
Support organisational changes
Evaluate or carry out a merger, restructuring, dissolution, financing, asset transfer, liquidation, or similar transaction in which relevant records may transfer.
Improve our work
Analyse data, identify usage trends, assess communications, and improve the Service, programmes, marketing, and visitor experience.
We aim to use information only for a lawful purpose connected to our work, and only to the extent reasonably necessary for that purpose. You may opt out of non-essential news or promotional messages by using the unsubscribe method provided or contacting us.
Retention and transfer of Personal Data
How long we keep information
CWS retains Personal Data only for as long as necessary for the purposes in this policy. We may keep it longer where needed to comply with legal obligations, resolve disputes, or enforce legal agreements and policies.
Usage Data is generally retained for a shorter period, unless it is needed to improve security or Service functionality, or a longer period is legally required. Retention can vary by the type of record, the relationship involved, and applicable legal or reporting requirements.
Where information may be processed
Personal Data is processed at CWS offices and in other places where Service Providers or other processing parties operate. It may be transferred to and maintained on systems outside your state, province, country, or governmental jurisdiction, where data protection rules may differ.
Your submission of information after reading this policy represents your agreement to that transfer where consent is the appropriate basis. CWS will take reasonably necessary steps to protect transferred information and will not transfer Personal Data without appropriate controls for data security and other personal information.
Your choices and privacy rights
Subject to applicable law and its commencement provisions, you may ask CWS to provide information about your Personal Data, correct inaccurate or incomplete data, update it, or erase data that is no longer required. You may also withdraw consent where processing depends on consent and raise a grievance about how a request was handled.
You have the right to delete, or ask us to help delete, Personal Data collected about you. If the Service offers an Account, it may allow you to update, amend, or delete certain information in account settings. You can also contact us to request access, correction, or deletion.
We may need to verify your identity before acting. We may also retain information where a legal obligation or other lawful basis requires it. If a request cannot be completed, we will explain the reason where the law permits.
Send a request
Email contact@creationws.org with the subject “Privacy rights request”. Describe the information or interaction involved and the action you want us to take.
The Digital Personal Data Protection Act, 2023 and its phased commencement may be relevant to digital personal data in India. Read the official text on the India Code website (opens in a new tab).
Disclosure for transactions and legal requirements
Organisational transactions
If CWS is involved in a merger, acquisition, financing, restructuring, dissolution, or asset transfer, Personal Data may transfer as part of that process. We will provide notice before it becomes subject to a materially different privacy policy where required.
Law enforcement and public authorities
CWS may be required to disclose Personal Data by law or in response to a valid request from a court, government agency, or other public authority.
Other legal requirements
CWS may disclose Personal Data in a good-faith belief that the action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of CWS
- Prevent or investigate possible wrongdoing connected with the Service
- Protect the personal safety of Service users or the public
- Protect against legal liability
Security of your Personal Data
The security of Personal Data is important to CWS. We use reasonable administrative, technical, and organisational measures suited to the nature of the information and the Service. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
If you believe information sent through the Website has been accessed or used improperly, contact us promptly using the details below.
Children's privacy
The Service is not directed to anyone under 13, and CWS does not knowingly collect personally identifiable information through the Website directly from anyone under 13. If you are a parent or guardian and believe a child has provided Personal Data, please contact us. If we learn that this happened without verified parental consent, we will take steps to remove the information.
A parent or lawful guardian should submit website enquiries for a person under 18. Where consent is the legal basis and the relevant law requires parental consent, CWS may require verification before collecting or using the information.
Third-party services and external links
The Service contains links to websites CWS does not operate. If you follow a third-party link, that operator's privacy policy applies. CWS does not control and is not responsible for the content, privacy policy, or practices of third-party services.
Website forms and email enquiries
The website is in development and testing. Contact and volunteer forms do not send enquiries. To receive a response, please email CWS directly using your email service. Information you choose to send by email is used to respond to your enquiry.
Google Maps
The contact page can load embedded Google Maps. Google may receive technical information, including your IP address and browser details, when the map loads.
Give.do
Donation links open CWS pages on Give.do. Donations are completed there and are governed by Give.do's own privacy terms. This Website does not process donation payments.
Social and external websites
Links to social networks and other websites are controlled by their operators. Review their privacy notices before submitting information.
Changes to this Privacy Policy
CWS may update this policy from time to time. We will post the new policy on this page and change the “Last updated” date. Where a change is material or the law requires it, we may also give notice by email or a prominent Website notice before the change takes effect.
Please review this page periodically. Changes take effect when posted unless the notice states a later effective date.
Privacy questions and grievances
Contact Creation Welfare Society
Ask a question, exercise a privacy choice, or report a concern. Include enough detail for us to locate the relevant interaction, but do not email identity documents unless we request them.
We will acknowledge and respond within a reasonable period and within any period required by applicable law. If you are not satisfied, reply to the same thread and ask for the matter to be reviewed as a privacy grievance.